Your merch brief, done in a quick chat.
Custom merch for businesses, clubs, schools and teams, without the online shop. Tell me what you're after, answer a few easy questions, and I'll email you a proposal you can actually say yes to.
Rather talk? Request a callHow it works
Three steps, and Hank does the chasing.
Brief with Hank
Chat through what you need, how many, when and your budget. Upload artwork as you go.
Get a proposal
A real person checks it, then Hank emails a clear proposal within 1 business hour: options, mock-ups, pricing and timing.
We make it
Reply to approve and we print it here in Melbourne and deliver it to your door.
What we print
Branded gear for your team, club or school. Here's the usual range.
Tees
Screen print, DTF or embroidery
Hoodies & crews
Screen print, DTF or embroidery
Polos & uniforms
Embroidery or print, left chest or back
Caps & beanies
Embroidery, patches or print
Tote bags
Screen print or DTF
Backpacks & bags
Print or embroidery
Drink bottles & cups
Engraving or full-colour print
Tech
Power banks, chargers and more, printed or engraved
If it's not here, ask Hank.
What we do
Custom merch for the people who order it for everyone else.
- Corporate merchClient gifts, trade show giveaways and branded gear that makes your business look the part.Find out more →
- Conference & trade show merchEvent swag, swag bags, delegate packs, stand giveaways and gear for your stand staff.Find out more →
- Club & team merchHoodies, training tees, caps and polos for players, coaches and volunteers.Find out more →
- School merchHoodies, tees, caps and bags for students, staff, events and fundraisers.Find out more →
Organisations don't buy merch from a cart.
No add-to-cart, no checkout, no guessing at sizes and print options on your own. When you're ordering for a business, club or school, the right people need to agree, whether that's your manager, committee or board, and it needs to be paid the proper way. That's why we built Hank around a proposal, your approval and an invoice.
Businesses use Hank for client gifts, trade show giveaways and branded gear that makes them look the part. Clubs and schools use it for uniforms, teamwear and merch for their members and students.
Hank is built for businesses, clubs, schools and teams ordering for their people, rather than one-off personal orders.
- ProposalOptions, mock-ups, pricing and timing in one PDF, emailed to you and easy to share with your team.
- ApprovalsReply to approve the proposal, then sign off the proof. Nothing is printed until you do.
- InvoicePay on an invoice your accounts team or treasurer can process. No card details at a checkout.
The best of AI, with real people in Melbourne.
Hank is our AI. He takes your brief, keeps things moving and gets your proposal out fast. Then a real person here in Melbourne, with over 20 years in merchandise, takes over, checking every proposal before it reaches you and looking after your job from first print to final delivery.
Less admin for us means sharper prices and quicker turnarounds for you.
- AI does the legworkBriefs, follow-ups and quotes, without the wait.
- People make the callsA real person signs off every proposal and every print.
- You get a better priceLean and efficient, so you're not paying for overheads.
Questions about Hank
The things people ask us most about custom merch in Melbourne.
How do I order custom merch from Hank?
Start a brief by chatting with Hank on hanksmerchandise.com. It takes about 3 minutes: tell Hank what you're making, how many, when you need it and your budget, and upload your artwork as you go (or send it later). Rather talk it through? You can request a call instead.
How quickly will I get a proposal?
Hank emails your proposal within 1 business hour (Mon–Fri, 9am–5pm). A real person checks every proposal before it reaches you, and it includes options, mock-ups, pricing and timing in one PDF that's easy to share with your team.
How much does custom merch cost?
It depends on the product, the quantity and how it's decorated, so there's no one-size price list. Share your budget in the chat and your proposal will set out exact pricing for each option. Less admin for us means sharper prices for you.
Is there a minimum order quantity?
It depends on the product and the print method. Tell Hank roughly how many you need and your proposal will show the options that suit that quantity. Hank is built for businesses, clubs, schools and teams ordering for their people, rather than one-off personal orders.
How long does a merch order take?
About two weeks is normal. In a hurry? Just ask, because almost anything can be done and we've turned jobs around in 24 hours before. Tell Hank your date in the chat and your proposal will confirm the timing before you approve anything.
What products and print methods do you offer?
Tees and hoodies (screen print, DTF or embroidery), polos and uniforms (embroidery or print, left chest or back), caps and beanies (embroidery, patches or print), tote bags (screen print or DTF), backpacks and bags (print or embroidery), drink bottles and cups (engraving or full-colour print) and tech like power banks and chargers (printed or engraved). If it's not listed, ask Hank.
Will I see my design before it's printed?
Yes. After you approve the proposal, you sign off an art approval proof showing your design on the product. Nothing is printed until you do.
How do I pay?
You pay on an invoice by bank transfer, so your accounts team or treasurer can process it the proper way. There's no online checkout and no card details to enter.
Is Hank a real person?
Hank is our AI. He takes your brief, keeps things moving and gets your proposal out fast. Then a real person in Melbourne, with over 20 years in merchandise, checks every proposal and looks after your job from first print to final delivery.
Where are you based, and do you deliver Australia-wide?
We're based in Victoria, at Level 3, 650 Chapel Street, South Yarra VIC 3141, and we service all of Australia. Everything is printed in Melbourne and delivered to your door, wherever you are. Email hank@hanksmerchandise.com, Mon–Fri, 9am–5pm.